Privacy Policy

We collect the following, depending on how you use the site:

• Order details — your name, email, phone number, and shipping address, provided at checkout.
• Payment data — handled directly by our payment processor (Stripe). We receive a confirmation and limited transaction details, not your full card number.
• Usage data — basic technical information such as your browser type and pages visited, used to keep the site working and secure.

• To process, fulfil, and deliver your orders.
• To send order confirmations, receipts, and shipping updates.
• To handle returns, refunds, and customer support requests.
• To detect, prevent, and address fraud or abuse.
• To comply with our legal and tax obligations.

We do not sell your personal information, and we do not send marketing email unless you have asked us to.

We share personal information only with service providers who help us operate the store — for example, our payment processor (Stripe), hosting and database providers, and shipping carriers — and only as needed to perform their services. We may also disclose information where required by law.

We use a small number of cookies and similar technologies that are necessary for the site to function, such as keeping the items in your cart. We do not use them to build advertising profiles.

We keep order records for as long as needed to fulfil the order and to meet legal, accounting, and tax requirements. When information is no longer needed, we take reasonable steps to delete or anonymise it.

We use reasonable technical and organisational measures to protect your information, including encrypted connections and hashed credentials. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to certain processing. To make a request, contact us using the details below and we will respond as required by applicable law.

The store is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

We may update this policy from time to time. The current version is always posted here with its “Last updated” date. Continued use of the store after changes means you accept the updated policy.

For privacy questions or requests, email support@alfy.store. See also our Terms of Service.